For this case study, we will explore Buckinghamshire Council a unitary authority in the southeast of England, responsible for delivering a wide range of services to over 550,000 residents across both rural and urban areas. Formed in 2020, the council consolidated multiple local authorities into a single, streamlined organisation, with the aim of improving service delivery, enhancing operational efficiency, and driving innovation in public service.

With responsibilities spanning education, transport, waste management, housing, social care, and environmental protection, Buckinghamshire Council faces the challenge of balancing high-quality service provision with budgetary constraints and growing demand. As a forward-thinking authority, they are committed to leveraging digital transformation to optimise operations, enhance citizen engagement, and deliver value for money.

Buckinghamshire Council has an ongoing commitment through its Adult Learning team to providing access to a broad programme of over 1,500 part-time courses and workshops, delivered online and from 140 locations across Buckinghamshire. These courses have a significant impact in improving the lives and prospects of the local community. A key accomplishment in this area is the development of a fully accessible custom website linked to their academic management system. This platform enables hundreds of courses to be promoted and offered to greater than 50,000 learners each year.